Technical content is no longer relegated to the IT or support teams. It's a cornerstone of customer experience - from customer self-service to sales enablement - and it provides a wealth of information that enables customers to resolve their own issues and allows business people to support customers more quickly.
The problem many face is this: Technical content is not built or managed in a way where organizations can publish it in digital experience formats. The way we create, store, manage, and deliver technical content must change. That's where an agile solution comes into play.
Learn more about the features and capabilities required to digitally enable your technical content in our Solution Guide for Technical Content Delivery.