Ingeniux Customer Support Portal for Medical Instrument Manufacturers

You have a great support team, but they are constantly dealing with the same issues over and over when they should be focused on resolving major challenges. The Ingeniux Customer Support Portal gives your customers the self-service tools they need, and your support team the flexibility to focus their attention where it's needed most. 

Is your support team answering the same questions over and over? Are they stressed out dealing with too many issues and not able to focus attention on the bigger requests? Are you dealing with support requests over multiple channels and having trouble maintaining a consistent experience across them all? Ingeniux CXP is your answer to customer self-service enabling customers to look up support information, manage their devices and submit and track support requests. But it's also an opportunity to cross sell and upsell to your customers based on their current products and support needs.  

How Ingeniux Can Help

The Ingeniux CMS is designed to manage and deliver modern websites, customer support portals, online communities, and other customer touchpoints. Here's a look at some of the capabilities Ingeniux CMS provides to support the needs of research instrument manufacturers:

End to End Content Management

Ingeniux provides content management capabilities including content creation, editing, workflow approvals, and publishing capabilities. A robust security and permissions system, advanced authoring with structured content, and complete lifecycle management ensure that you can create and manage the experiences you need to support all your customer needs.

Remote Instrument Monitoring

Enable your customers to manage their instruments in real-time by integrating cloud-based tools such as Axeda. Your customers will have end-to-end visibility on their instruments from anywhere in the world by logging into your website. Differentiate yourselves from your competition, reduce support costs, and improve your brand.

Customer Self-Service

Reduce your support costs by integrating web-to-case management, chat, self-help documentation, and user forums into your website. Help your customer help themselves. 

Learning Management

Your products require training and your customers want to take it online. Ingeniux help you integrate your website or support portal with your learning management system so customers can securely access and manage their training and courses. 

Digital Marketing

Your website's goal is to provide the right information to prospects at the right time. Ingeniux integrates with leading analytics, marketing automation and CRM solutions to help you manage your website marketing activities. Personalize the web experience using implicit and explicit visitor information, integrate landing pages and provide forms that connect your visitors with Marketing and Sales at the right time.

Check out the full set of features and functionality available for Life Sciences.

Get More Information 

Ingeniux delivers a full set of content management and customer portal solutions for organizations across the Life Sciences industry, including: medical device companiescontract research organizationsresearch institutionshospitalsbiotech companies, and consumables manufacturers.

Ingeniux Professional Services has extensive expertise in Life Science requirements and technology. Find out more about what we can do for you; call our Life Science Solutions group at 206-658-2909 or e-mail