As more and more of our life is transacted online, expectations grow about what services are offered from a college or university and how they are delivered. Whether you are enrolling a new student or supporting a current student, a portal is a cornerstone technology for delivering the content, applications, and services needed to be successful. In this blog, we outline key benefits that you'll want to consider before launching a new portal or enhancing your existing online services.
Apple released iPhone 8 just a few weeks ago and have plans to release iPhone X not too much later. Google has new phones out as well, as do many other smartphone providers. These smartphones offer the latest in capabilities and viewing experiences, but the experience they provide is only as good as the experience you offer when you publish your mobile app or mobile website. In this blog, we explore ways to keep up with the ever-changing world of mobile web experiences.
Taxonomy is the organization of content into categories or topics and audiences to define content types. Implementing a taxonomy for your information is key to ensuring it's findable, shareable and usable across your organization and digital experiences. To help you understand how you can leverage a well-developed taxonomy, let's look at four use cases: website organization and search, customer support, content-as-a-service, and e-commerce.
It's time for a website redesign and you aren't sure if your current web content management system can support the new features and functionality, not to mention user experience you want. Before you decide to cut the cord and enter into a complex RFP process, print off this 7-point checklist to determine if your CMS has what it takes to deliver your next generation higher education experience.
The sixth annual Ingeniux User Conference is just around the corner, and we are thrilled to have Rebekah Cancino, Content Strategy and User Experience Lead at Onward, join us as a keynote speaker for the event. In our exclusive pre-conference interview with Rebekah, we chat about the important intersection between content strategy and design. We then go on to discuss how organizations can use a cross-discipline collaboration approach to improve their content strategy.
In a perfect world, every organization would use a single content management system to manage all their content. Service and support, marketing, even the knowledge management team would use the same CMS. That CMS would provide all the features and functionality necessary to create great customer experiences. But that perfect world doesn't exist for most organizations. Even within a single department – like Marketing, for instance – you will often see more than one solution for managing content and experiences. In our wrap-up with content strategist Robert Rose, we discuss the state of web content management today, and how Marketing can effectively approach this complex landscape.
It's interesting to talk with potential customers and hear their requirements for making the course catalog available on the website. Some think all they can do is provide a PDF that they update every quarter. What we show them is something better. Something that gives them the best of both worlds: an online searchable catalog and a downloadable PDF for offline viewing or sharing.
You've decided you need a central hub for your employees, a place where they can go to read everything that's happening in the company, get access to tools and content they need to do their jobs, and a place where they can communicate and collaborate with their teammates and the rest of the company. This central hub is your Intranet. The easy part is deciding you need one, now the work begins to get it implemented.