October 16, 2017

Mobile Experiences: A Work in Progress

Apple released iPhone 8 just a few weeks ago and have plans to release iPhone X not too much later. Google has new phones out as well, as do many other smartphone providers. These smartphones offer the latest in capabilities and viewing experiences, but the experience they provide is only as good as the experience you offer when you publish your mobile app or mobile website. In this blog, we explore ways to keep up with the ever-changing world of mobile web experiences.

September 21, 2017

4 Ways to Use Taxonomy

Taxonomy is the organization of content into categories or topics and audiences to define content types. Implementing a taxonomy for your information is key to ensuring it's findable, shareable and usable across your organization and digital experiences. To help you understand how you can leverage a well-developed taxonomy, let's look at four use cases: website organization and search, customer support, content-as-a-service, and e-commerce.

September 12, 2017

A 7 Point Checklist for Higher Education Web Experience Management

It's time for a website redesign and you aren't sure if your current web content management system can support the new features and functionality, not to mention user experience you want. Before you decide to cut the cord and enter into a complex RFP process, print off this 7-point checklist to determine if your CMS has what it takes to deliver your next generation higher education experience.

August 30, 2017

Keynote Interview with UX and Content Strategist Rebekah Cancino

The sixth annual Ingeniux User Conference is just around the corner, and we are thrilled to have Rebekah Cancino, Content Strategy and User Experience Lead at Onward, join us as a keynote speaker for the event. In our exclusive pre-conference interview with Rebekah, we chat about the important intersection between content strategy and design. We then go on to discuss how organizations can use a cross-discipline collaboration approach to improve their content strategy.

August 28, 2017

The Perfect World of Web Content Management Doesn’t Exist

In a perfect world, every organization would use a single content management system to manage all their content. Service and support, marketing, even the knowledge management team would use the same CMS. That CMS would provide all the features and functionality necessary to create great customer experiences. But that perfect world doesn't exist for most organizations. Even within a single department – like Marketing, for instance – you will often see more than one solution for managing content and experiences. In our wrap-up with content strategist Robert Rose, we discuss the state of web content management today, and how Marketing can effectively approach this complex landscape.

August 15, 2017

Designing the Course Catalog Web Experience

It's interesting to talk with potential customers and hear their requirements for making the course catalog available on the website. Some think all they can do is provide a PDF that they update every quarter. What we show them is something better. Something that gives them the best of both worlds: an online searchable catalog and a downloadable PDF for offline viewing or sharing.

August 8, 2017

From Business Case to Project: Implementing Your Intranet

You've decided you need a central hub for your employees, a place where they can go to read everything that's happening in the company, get access to tools and content they need to do their jobs, and a place where they can communicate and collaborate with their teammates and the rest of the company. This central hub is your Intranet. The easy part is deciding you need one, now the work begins to get it implemented.

August 2, 2017

How Student Portals Support Admissions and Retention

Creating great web experiences for prospective students, parents, and alumni is top of mind for all higher education institutions. As a result, the marketing and communications teams spend a great deal of time and effort to ensure those experiences are engaging and help drive conversions. So, what happens once a student decides to attend your institution? How do you seamlessly shift focus and effort to admissions and retention? A student portal can help.

August 1, 2017

The Role of Mobile in Higher Education Experiences

It would be crazy to think that mobile experiences aren't important in Higher Education. After all, what prospective student today doesn't have a mobile device and doesn't use it as much, or more than their laptop? As higher education institutions develop their web experiences, they need to consider the role that mobile plays.

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