For most enterprises support extends far beyond a Salesforce CRM or Desk.com ticketing system, yet many still adopt cookie-cutter solutions that can't meet the full service and support needs of customers. What if you could bring all your information, services and support together in a single experience, increasing loyalty and retention, and lowering costs?
What if you could:
- Seamlessly connect all your service and support applications into a unified customer experience?
- Eliminate the need for individual application subscription fees, expensive growth and vendor lock-in?
- Provide self-service access to technical and product information, and have relevant content surfaced right alongside support tickets or service requests?
- Make your brand central to your customer support and service?
A unified customer portal connects disparate content and back-office service and support applications and provides a seamless customer support experience that improves customer loyalty, leads to cross-sell and upsell opportunities, and encourages retention. Download your free copy of Six Steps to a Unified Customer Support Portal today.