Community Software

Turn Content into Conversations with Ingeniux Community Software

Make your website a social circle where customers can engage with your brand and with their peers. Improve customer loyalty, lower support costs, and increase buyer readiness with Ingeniux Community Edition.

Community Edition provides a complete online customer and brand community software solution. It comes with a set of modules for creating customer engagement, a user database for managing passwords, accounts, and permissions, and moderation tools for managing your community.

key features

  • Forums
  • Blogs
  • Reviews
  • Knowledge Base
  • User Profiles
  • Photos and Video
  • Likes
  • Voting
  • CRM Connector
  • Comment Moderation
  • Ratings and Reviews
  • Private Messaging
  • Groups
  • Facebook and Twitter
  • Customer Onboarding
  • Content Management
  • Leaderboards
  • Email Updates

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Leverage CRM Data to Grow Your Community

Ingeniux LiveSync helps you populate your community using data stored in Salesforce.com, Microsoft Dyanamics, and other applications. Simply import your customer accounts, automatically generate user profiles, and generate invitation emails that include the ability to request a user name and password for access.

Immedialtely provisions thousands of community members. And keep your systems in sync with customer data and informaiton.   

 

Live Forums

Forums are a great way to capture community knowledge and empower customers to help each other.

The Ingeniux Forum module is designed to manage a wide range of topics and customer posts. Moderation and listening tools get your team in the conversation to help guide discussions and deliver timely answers.

Social Engagement

Community Edition engages customers with social tools and interactions. Likes, voting, comments and other social interactions are available for any content item or post.

The Cartella Connections feature provides LinkedIn-style connections and activity updates. 

Leader Boards elevate your community superstars and and incentivize participation.

Room to Roam with Mobile Community

Communities are increasingly mobile. Today social networking accounts for over 30 percent of all time spent using mobile applications, second only to gaming. Mobile users on Facebook are twice as active as desktop users.

Community Edition includes an adaptive mobile experience that optimizes the community experience for smart phones and other mobile devices. Deliver a premium mobile experience for your on-line community.

Ready to Use. Easy to Extend.

Community Edition is built on the Ingeniux Cartella platform. With Community Edition you get a powerful a set of application modules and role-based membership services for launching a modern customer community.  The community is ready-to-go. Simply upload your content, provision modules and work spaces in the user interface, and connect your CRM  to sync user accounts.

If you want to customize of extend the community, the Cartella platform provides an open development environment. Use the latest version of ASP.net MVC and web services with RESTful APIs to quickly customize your Intranet or integrate back office applications.

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